Emerging Team Leaders

Duration: 180 Hrs/ 3 Months

Language: English

Location: Pune

Batch: Weekend (Saturday & Sunday)

Course Overview:

Leading others require a very different set of skills and mindset. This course focuses on several key business skills required to run operations on the floor.  The 3 months certification program will provide participants, deep learning in customer management, contract, transitions, quality, project management, change management and other soft skills  required for emerging leaders to manage operations. 

WHO SHOULD ATTEND?
  • Existing Team Leaders / Process Specialists
  • At least 3-4 years of Experience in  BPO/BPO like organisation
  • Good communication and leadership skills
  • Willing to learn and an attitude to differentiate him/herself from other
METHODOLOGY
  • Scenario-based learning in realistic context.
  • Industry expert Faculty  with domain and operational experience.
  • Classroom based training fully equipped computer lab.
  • Online assessment and test after each module
  • Exemptions awarded to professionals with relevant experience.
  • Case studies, references to industry best practices and benchmarks from industry experts
KEY BENEFITS OF THE PROGRAM
  • Job Placement: 100% placement assistance for candidates clearing this certification course
  • Certification builds Sharp skills from the fundamentals to the advanced nuances of F&A operations.
  • You gain a competitive advantage as the Certifications clearly differentiate you from other professionals in your field.
  • You get free membership for 2 years to access all bench-marking, best practices, process performance improvement and knowledge management.
TRAINING OBJECTIVES

By the end of program, the participant will:

  • Have deep knowledge of skills required to run day-to-day operations in BPO/ BPO like organisations, you will learn required tools and technology for Robotic Automation, managing tough clients, Employee Retention, Contract Management, P&L Management, Transition Management, Process Compliance, Project Management etc.
  • Deal with difficult customers professionally.
  • Be able to understand the bigger picture of operations and support function in BPO organization and looked upon as process expert by your peers.
  • Be equipped with the soft skills tools and techniques that is needed to deliver impactful performance.
  • Existing Team Leaders / Process Specialists
  • At least 3-4 years of Experience in  BPO/BPO like organisation
  • Good communication and leadership skills
  • Willing to learn and an attitude to differentiate him/herself from other
  • Scenario-based learning in realistic context.
  • Industry expert Faculty  with domain and operational experience.
  • Classroom based training fully equipped computer lab.
  • Online assessment and test after each module
  • Exemptions awarded to professionals with relevant experience.
  • Case studies, references to industry best practices and benchmarks from industry experts
  • Job Placement: 100% placement assistance for candidates clearing this certification course
  • Certification builds Sharp skills from the fundamentals to the advanced nuances of F&A operations.
  • You gain a competitive advantage as the Certifications clearly differentiate you from other professionals in your field.
  • You get free membership for 2 years to access all bench-marking, best practices, process performance improvement and knowledge management.

By the end of program, the participant will:

  • Have deep knowledge of skills required to run day-to-day operations in BPO/ BPO like organisations, you will learn required tools and technology for Robotic Automation, managing tough clients, Employee Retention, Contract Management, P&L Management, Transition Management, Process Compliance, Project Management etc.
  • Deal with difficult customers professionally.
  • Be able to understand the bigger picture of operations and support function in BPO organization and looked upon as process expert by your peers.
  • Be equipped with the soft skills tools and techniques that is needed to deliver impactful performance.